Optus webmail is your free email service and your own [email protected] address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. It seems like the live chat is not working in my country. Solved! Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. Study In Canada. One shop considered the phone "dead on arrival". We'll try to keep you informed of current rates on our website. If not, please Chat with us or Message Us from your My Optus App under the Help menu. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … Not able to use optus phone services. Re: How do I contact optus from overseas? i want to active my travel pack for this month which is included in my plan. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Email: [email protected] Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. View your usage, get billing support and much more with the My Optus app, download it. Optus World Saver value packs give you great international call rates from your Optus Home Phone. My - 549598 For more information on the plans check out the Optus website . You only have 35 countries on the list that we can call. Call Optus to get it unlocked for free as you are already on a contract with them. Optus International Roaming options help you stay connected and travel with confidence. Can you tell me how to contact with you guys? I can no longer find said sim. You can always get a SIM from local carrier overseas and use your iPhone. Solved! Call them at least 2 weeks before your departure to be on safe side. Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. Learn more about roaming with Optus. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. Best Phone Plan Promotion 2019. We apologise for any inconvenience. Hi, I just want to contact with you from overseas to solve my problem. Re: How do I contact optus from overseas? Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. To do so, I took my Optus sim out of my handset and put it in my wallet. We apologise for any inconvenience. Contact Us. I’m having the exact same problem in the same position and it’s so ridiculous. T1 International, Before Security Optus T1 International Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. Roaming charges will be deducted from your MyCredit/Credit balance. Told me to attend other store for replacement. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Optus webmail is your free email service and your own [email protected] address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. Welcome to the Optus Prepaid Recharge Service. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. For more information on the plans check out the Optus website . Find out more about our Optus Special Assistance Service. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). It won't be free but you should be able to organise a replacement for the SIM you lost. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. ‎04-03-2019 04:25 PM. But the live chat doesn’t work, and I can’t find your email. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. http://www.optus.com.au/shop/notices/service-chat. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Re: No way to contact optus from overseas. You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. My - 549598 It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. 0 Kudos Reply. Give it a try. 1/ They get angry if you ask them, politely, to repeat themselves ‎20-06-2020 01:47 AM Roaming charges will be deducted from your MyCredit/Credit balance. My problem is about billing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The usual Optus customer service phone number is 133 937. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. Do you have an Optus mobile? Solved: Go to Solution. And the fact you’re reading this page suggests you’ve already thought about one more really important thing: how to use your phone or … We'll try to keep you informed of current rates on our website. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. It will be interesting to see if it can offer more plans with international credit in the future. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Wait a bit and try contact Live Chat again. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. Study In Australia. We are temporarily closed. For Optus customers on a plan, roaming should … Home. What Optus services am I still being charged for and why? Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Find the best way to contact Optus Business. Open in Google Maps. Open in Google Maps Its a free call from that internationally +61 2 8082 5678. For international calls it may work if your dial 0011 and not +11. Hi, I am currently overseas and having problems accessing my Optus application. Very poor service. NT TAS; Unlimited standard international calls & text (excl. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. But the live chat doesn’t work, and I can’t find your email. Explore Optus International Call Rates. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. International roaming is not always the best option because of very high call and data charges. Study Abroad. Planning an overseas trip? I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Optus customer service phone number. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. Travel more, worry less. 0 Kudos Reply. I don't currently have the Optus sim card, and i am oversea. I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. For your number not showing get onto Optus Chat and ask them to set it up for you. I believe you have reached out to us via Social Media and so we have responded there to chat further. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. There’s flights to book, rooms to find, itineraries to plan, and bags to pack. How to contact optus from overseas..? If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). Optus International Credit Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Learn more. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. How to contact optus from overseas..? Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. Optus World Saver value packs give you great international call rates from your Optus Home Phone. In the meantime to set-up new services please contact [email protected] or phone 1300 132 004 Please select from one of the choices below. MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account Solved: Go to Solution. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Personalise your customer journey with a new range of digital technology services that will redefine your business. The usual Optus customer service phone number is 133 937. Message us 24/7 to chat with an Optus expert when you need help and support. Recharge with Credit Card or Debit Card; Recharge with PayPal Solved: Go to Solution. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Conferencing lets you communicate in real-time with any number of people at,. Its a free call from that internationally +61 2 8082 5678 coverage, travel to chat further us. 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